shipping policy
Free worldwide shipping on every order.
Every piece in our catalogue ships from our workshop in Morocco directly to your door. There is no minimum order value and no shipping charge at any point in the checkout.
Delivery Times
Orders are dispatched within 2 business days of payment clearing.
| Destination | Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| United Kingdom & Europe | 5–9 business days |
| Australia & New Zealand | 8–14 business days |
| Rest of world | 10–15 business days |
Delivery times are estimates from the date of dispatch, not the date of order. They exclude weekends and public holidays in Morocco and in the destination country.
Tracking
You will receive a tracking number by email as soon as your parcel leaves our workshop. Tracking updates can take 48–72 hours to appear in the carrier’s system after dispatch — this is normal and does not mean the parcel is lost.
If your tracking has not updated for more than 7 consecutive days, contact us at info@zellira.com and we will open an investigation with the carrier.
Customs and Import Duties
We cover all customs and duty fees. The price you pay at checkout is the final price. You will not be asked for additional payment on delivery.
If a carrier contacts you requesting a customs payment, do not pay it. Contact us immediately at info@zellira.com and we will resolve it directly with the carrier.
Delivery Address
We ship to the address you enter at checkout. Please check it carefully before completing your order.
We cannot change a delivery address once a parcel has been dispatched. If you notice an error, contact us within 12 hours of ordering and we will do our best to correct it before dispatch.
We do not ship to PO boxes.
Failed Deliveries
If a parcel is returned to us because the address was incorrect, or because delivery attempts were unsuccessful and the parcel went unclaimed, we will contact you to arrange redelivery. Redelivery in these cases is at your cost.
Damaged Parcels
If your order arrives damaged, photograph the packaging and the item before unpacking further, and email the photographs to info@zellira.com within 48 hours of delivery. We will replace the item at no cost to you and you will not need to return the damaged piece.
Questions
Email info@zellira.com. Our team responds 7 days a week