returns&refunds policy
Returns and Refunds
If a piece is not right for you, you may return it within 30 days of delivery. To be accepted, the item must be unused, in its original condition, and in its original packaging.
How to start a return:
- Email info@zellira.com with your order number and the item you wish to return.
- We reply within 24 hours with the return address and instructions.
- Send the item back and keep your tracking number.
Your refund is issued within 72 hours of the item arriving at our store, to the original payment method. Depending on your bank, the funds may take a further 3 to 5 business days to appear on your statement.
Return shipping is paid by the customer, except where the item arrived damaged, faulty, or was not what you ordered. In those cases we cover the return in full and replace or refund the piece, whichever you prefer.
Damaged on arrival? Email us within 48 hours of delivery with photographs of the item and the packaging. We resolve it without asking you to send anything back first.
A note on handmade goods: small variations in colour, grain, weave, and finish are natural to handcrafted work and are not considered defects. Each piece is unique, and no two are ever identical.
Not returnable: custom and personalised orders, and items marked final sale.
Order Cancellations
You may cancel free of charge at any time before your order is dispatched. Email us as soon as possible and we will confirm the cancellation and refund you in full.
Customer Support
Our team works seven days a week, including weekends.
We answer emails within 24 hours, and usually much sooner. Whether you need help tracking an order, choosing between two pieces, or learning about the artisan who made something, write to us.
Email: info@zellira.com
Phone / WhatsApp: +971 54 494 6851
Website: zellira.shop